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Every item we sell is backed by Office Furniture and Seating's 100% unconditional guarantee. If for any reason you are not satisfied with your purchase, simply return the item to us within 30 days of purchase for an exchange or refund. If you receive an incorrect or damaged item, call (877) 855-5945 at the time of delivery, during our normal business hours (Monday - Friday 9am - 5pm). Please see below for full details, instructions, rules and restrictions.
Refunds will be made in the original form of payment. Generally on all items, the return policy is that you are responsible for round trip freight if the furniture has already been shipped. Please contact us and we will assess your situation.
All furniture returns must be pre-approved, and have a Return Authorization # assigned to your order. The Return Authorization # must be clearly labeled on the outside of the box. Authorization may be obtained by phone at (877) 855-5945 or email Sales@OfficeFurnitureAndSeating.com. A 30% re-stocking fee is also deducted from your refund. Your credit card will be refunded once the manufacturer receives and inspects the returned item.
On "Free Shipping" items, the shipping charges are included in the price, but you will still be charged for round trip shipping costs incurred by Office Furniture and Seating if you Return them. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry, we cannot accept returns for assembled merchandise. Any returns must be in their original packaging.
Items will not be authorized for return after 30 days from the delivery date.
To return an item, contact us by email Sales@OfficeFurnitureAndSeating.com or by phone at 877-855-5945, Monday-Friday, 9am-5pm EST.
Include the following information:
- Your order number.
- The item number (SKU) of the product(s) you wish to return.
- The reason for the return.
For example: Is the item defective or damaged? Was the wrong item shipped?
- The condition of the item: opened or unopened. *
*The following may not be returned for a refund: Furniture once installed or assembled, items that have been used, items not in their original packaging, and special order or made-to-order products.
We will reply by email with a Return Authorization Number and shipping instructions for your return.
We do not accept returns at our customer service office. Please ship your return to the warehouse address included in our email reply.
We suggest shipping with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this.
Affix a label to the outer box or packaging with the Return Authorization Number and return shipping address.