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Office Furniture And Seating

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FAQs

When does my credit card get charged?

Credit Cards will be charged at the time you place your order. Stocking inventory will then be checked for availability. If your product is not in stock, you will be contacted.

How much do you charge for shipping?

All of our products ship free to you. Free delivery is curbside, or to your loading dock. Customers are responsible for unloading furniture from delivery truck to your premises.

What is your shipping Policy?

See our Shipping & Delivery Details page for more information.

Do you have a store?

We operate a retail store in Jacksonville, Florida.

Alliance One, Inc.
d.b.a. Office Furniture and Seating
8409 Baymeadows Road
Jacksonville, FL 32256

Do you have volume discounts?

Volume discounts are often available for large orders. If you are considering a large order, Office Furniture And Seating would like the opportunity to provide you with a specialized quote.

Please contact our Sales Department at 1-877-855-5945 (9AM - 5PM ET, Monday - Friday) or send an email to Sales@OfficeFurnitureAndSeating.com.

Do I pay sales tax?

We do not charge sales tax unless your merchandise is shipped to Florida and California.

What are my payment options?

Office Furniture and Seating accepts Visa, MasterCard, American Express and Discover/NOVUS. Checks and Money Orders are also accepted when arrangements are made through our Sales Department. Our friendly sales representatives can be reached toll-free at 1-877-855-5945 during our regular business hours of 9AM - 5PM EST (Monday - Friday).

After making arrangements through our Sales Department, Checks or Money Orders can be mailed to:

Alliance One, Inc.
d.b.a. Office Furniture And Seating
8409 Baymeadows Road
Jacksonville, FL 32256

How will my furniture ship?

UPS And FedEX Deliveries

When possible, your package will ship via UPS or FedEX. UPS and FedEX will not notify you prior to delivery.

Truck Deliveries

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.

If you ordered a heavy/bulky item, make sure you have someone who can help with this.

Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.

Can I get an inside delivery?

Yes, for an additional fee we can arrange an inside "White Glove" delivery for a fee typically around 10% of your order cost (with a minimum $100 delivery charge), but it depends on your situation and is evaluated on a case by case basis. See also White Glove Delivery below.

What is White Glove Delivery?

  • Stress-free delivery provided by professional furniture delivery experts
  • Monday through Friday, 8am to 5pm in most areas
  • Remote areas may not be serviced or could experience delivery delays, call for more details
  • Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges

You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn't be easier or more convenient. Items will not be unboxed, unpackaged, or assembled. We CAN UPGRADE your delivery service to White Glove Premium for an additional charge. See our full Shipping & Delivery Details Page for more information and complete details.

Please inspect the merchandise thoroughly prior to the delivery agent's departure. Please inspect your delivery prior to signing off on the paperwork. If there any issues with your delivery you must call us while the carrier is present.

The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.

White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped. Extraordinary delivery conditions may require an additional fee to be paid. See our full Shipping & Delivery Details Page for more information.

When will my order ship?

Most of the products that we sell are "quick ship" "in-stock" items. We try our best to get orders shipped from our warehouses within 2-3 business days. Items that do not ship that quickly are identified as such on the description page of that item. For example, the item might indicate "Ships in 7 days." Shipping time also depends on your proximity to the warehouse the merchandise shipped from. As shipping times do vary greatly, please allow adequate time for delivery before contacting our customer service department. The information shown here and the shipping times mentioned throughout our web site is only a guide. We cannot guarantee shipping times.

Can you ship to APO / FPO addresses?

Sorry, we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.

Do you ship to Canada, Hawaii or Alaska?

Sorry, we do not ship to Canada, Hawaii or Alaska at this time.

What Is Your Warranty/Guarantee Policy?

All Products are covered under the manufacturer's warranty. Most Manufactures offer replacement parts for several years at no cost to you. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

Who Handles Customer Service?

We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.

What if My Shipment Arrives Damaged?

In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item. See our Return Policy for information and procedures.

What is your Cancellation Policy?

We work hard to accommodate our customers. We will contact the manufacturer, and check the status of the order to identify whether or not cancellation is possible. If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Please contact us as soon as possible if you would like to change or cancel your order.

Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation.

What is the Return Policy?

Every item we sell is backed by Office Furniture and Seating's 100% unconditional guarantee. If for any reason you are not satisfied with your purchase, simply return the item to us within 30 days of purchase for an exchange or refund. If you receive an incorrect or damaged item, call (877) 855-5945 at the time of delivery, during our normal business hours (Monday - Friday 9am - 5pm).

Please see our Return Policy for full details, instructions, rules and restrictions.

Are finish colors accurate?

We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.

What is your Privacy Policy?

We respect and are committed to protecting your privacy. Office Furniture and Seating will not sell our customer lists or your personally identifiable information to any company or anyone for any reason whatsoever, NO EXCEPTIONS. See our full Privacy Policy for more information.